Privacy Policy

IGotLove ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using the Platform, you consent to the data practices described in this policy.

2.1 Information You Provide Directly

We collect information you voluntarily provide, including:

• Account Information: Name, email address, password, phone number
• Profile Information: Bio, profile picture, specialty areas, credentials
• Application Information: Reasons for joining, emergency contacts, verification documents
• Payment Information: Processed through Stripe (we do not store full credit card details)
• Communications: Messages, reviews, reports, support inquiries

2.2 Information Collected Automatically

When you use the Platform, we automatically collect:

• Usage Data: Pages visited, features used, time spent, click patterns
• Device Information: IP address, browser type, operating system, device identifiers
• Cookies and Similar Technologies: Session cookies, analytics cookies, preference cookies
• Location Data: General location based on IP address (not precise GPS)

2.3 Information from Third Parties

We may receive information from:

• Payment processors (Stripe) for transaction verification
• Authentication services (if using social login)
• Background check providers (for practitioner verification)

We use collected information for:

• Service Delivery: Creating and managing accounts, processing transactions, facilitating connections
• Safety and Verification: Vetting practitioners, verifying event participants, preventing fraud
• Communication: Sending transactional emails, notifications, updates, marketing (with consent)
• Improvement: Analyzing usage patterns, improving features, developing new services
• Legal Compliance: Responding to legal requests, enforcing terms, protecting rights
• Customer Support: Responding to inquiries, resolving disputes, providing assistance

4.1 With Other Users

Your profile information (name, bio, credentials, reviews) is visible to other users of the Platform. You can control some visibility settings in your account preferences.

4.2 With Practitioners

When you book a workshop or join a live event, your name and contact information are shared with the relevant practitioner.

4.3 With Service Providers

We share information with trusted third-party service providers who assist us with:

• Payment processing (Stripe)
• Email delivery (transactional and marketing emails)
• Analytics and performance monitoring
• Cloud hosting and data storage
• Background checks (for practitioners)

4.4 For Legal Reasons

We may disclose information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud, abuse, or illegal activity
• Enforce our Terms of Service

4.5 Business Transfers

If IGotLove is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We implement reasonable security measures to protect your information, including:

• Encryption of data in transit (SSL/TLS)
• Encryption of sensitive data at rest
• Access controls and authentication
• Regular security audits and updates

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

We retain your information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information (subject to legal exceptions)
• Portability: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to certain processing of your information
• Restrict: Request restriction of processing

To exercise these rights, please contact us at [email protected].

We use cookies and similar technologies for:

• Essential Cookies: Required for the Platform to function (authentication, security)
• Analytics Cookies: Help us understand usage patterns and improve the Platform
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track ad performance and personalize content (with consent)

You can control cookies through your browser settings, but disabling certain cookies may affect Platform functionality.

The Platform is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that we have collected information from a child, we will delete it promptly.

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure adequate protection of your data, including:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection laws

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on the Platform
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: [YOUR BUSINESS ADDRESS - CONSULT ATTORNEY]
Phone: [YOUR PHONE NUMBER - CONSULT ATTORNEY]

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out of the sale of personal information. We do not sell personal information.

European Economic Area Residents (GDPR)

EEA residents have rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction, portability, and objection. Our lawful basis for processing includes consent, contract performance, and legitimate interests.